BOOTY FACTORY — SHIPPING POLICY

Last updated: October 2026

Booty Factory ships physical merchandise within Australia and to selected international destinations using Australia Post.

1. ORDER PROCESSING

Orders are processed and prepared for shipping as soon as reasonably possible after your order has been confirmed.

Processing times are separate from Australia Post delivery times.

During busy periods, launches, sales or public holidays, processing may take longer than usual. If there is a significant issue or delay with your order, we will contact you using the details provided at checkout.

2. AUSTRALIAN SHIPPING

Australian orders are shipped using Australia Post.

Shipping costs and available delivery options will be displayed at checkout based on your order and delivery location.

Delivery timeframes provided by Australia Post are estimates and may be affected by circumstances outside Booty Factory's control.

3. INTERNATIONAL SHIPPING

Booty Factory ships to selected international destinations using Australia Post.

Available international shipping options and costs will be displayed at checkout.

International delivery times vary depending on the destination, postal service, customs processing and other circumstances outside our control.

4. CUSTOMS, DUTIES & IMPORT TAXES

International orders may be subject to customs duties, taxes, import fees or other charges imposed by the destination country.

Unless otherwise stated or required by law, these charges are not included in the purchase price or shipping cost charged by Booty Factory and are the responsibility of the recipient.

Booty Factory does not control customs charges or processing times.

5. TRACKING

Where tracking is included with your selected shipping service, tracking information will be provided using the contact information associated with your order once your parcel has been dispatched.

Tracking updates are managed by Australia Post and, for international deliveries, may also depend on the postal service operating in the destination country.

6. SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact us at hello@bootyfactory.com.au as soon as possible.

We cannot guarantee that an address can be changed once an order has been processed or dispatched.

If an order is returned to Booty Factory because an incorrect or incomplete address was supplied, additional shipping costs may apply if you would like the order resent.

7. DELAYED, LOST OR MISSING PARCELS

If your parcel appears to be significantly delayed or missing, please contact us and we will assist you with investigating the shipment with Australia Post where appropriate.

Booty Factory is not responsible for delays caused solely by postal carriers, customs authorities or circumstances outside our reasonable control.

However, nothing in this Shipping Policy excludes or limits any rights or remedies you may have under the Australian Consumer Law.

8. DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, faulty or you receive an incorrect item, please contact hello@bootyfactory.com.au with your order details and information about the issue.

Please refer to our Refund Policy for further information regarding returns, refunds and faulty products.

9. CONTACT

For questions about shipping or an existing order, contact:

Booty Factory
hello@bootyfactory.com.au