BOOTY FACTORY — REFUND POLICY

Last updated: October 2026

At Booty Factory, we want our refund and cancellation policies to be clear and easy to understand. Different conditions apply depending on whether you purchase an event ticket, physical merchandise, digital content or a private service.

Nothing in this Refund Policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law that cannot legally be excluded.

1. EVENTS, CLASSES & TWERKSHOPS

All event, class and Twerkshop ticket sales are final.

We do not provide refunds if you change your mind, can no longer attend, have a change in personal circumstances or simply choose not to attend.

If you can no longer attend, you are welcome to gift or privately resell your ticket to another person.

You must email hello@bootyfactory.com.au before the event with your booking details and the full name of the new attendee so we can update the booking.

If Booty Factory cancels an event, you will be offered an appropriate remedy, which may include a refund or transfer to another event.

If we make a significant change to an event that materially affects what you purchased, please contact us and we will work with you to provide an appropriate remedy.

Nothing in this section affects any rights or remedies you may have under Australian Consumer Law.

2. PHYSICAL MERCHANDISE — CHANGE OF MIND OR SIZING

We accept returns of eligible physical merchandise for change of mind or incorrect sizing within 14 days of delivery.

To be eligible for a return, the item must be:

• unworn and unused;
• unwashed;
• in its original condition; and
• returned with any original tags attached.

You must contact us within 14 days of delivery to request a return.

For change-of-mind or sizing returns, you are responsible for the cost of returning the item to us. Original shipping charges are not refundable unless required by law.

We recommend using a trackable shipping method when returning an item, as we cannot process the return until the returned item is received.

Once the item has been received and inspected, we will let you know whether your return has been approved.

3. FAULTY, DAMAGED OR INCORRECT ITEMS

If your item arrives faulty, damaged, incorrectly supplied or otherwise does not meet applicable consumer guarantees, please contact us at hello@bootyfactory.com.au with your order information and details of the issue.

Depending on the circumstances and your rights under Australian Consumer Law, you may be entitled to a repair, replacement, refund or another appropriate remedy.

Where required by law, Booty Factory will also cover reasonable return costs associated with returning faulty, damaged or incorrectly supplied goods.

4. ONLINE COURSES & DIGITAL PRODUCTS

Due to the nature of digital products and online content, we generally do not provide change-of-mind refunds once access to the digital product, course, tutorial, download or other digital content has been provided.

Please review the product description carefully before purchasing.

If you experience a technical issue accessing content you have purchased, please contact us so we can assist you.

This policy does not exclude any refund, replacement or other remedy you may be entitled to under Australian Consumer Law.

5. PRIVATE LESSONS, COACHING & 1:1 SERVICES

A booking fee may be required to secure your appointment, session or private booking. Where a booking fee applies, this will be communicated to you before your booking is confirmed.

Booking fees are non-refundable if you cancel your booking, except where otherwise required by Australian Consumer Law.

If you need to reschedule a private lesson, coaching session or other 1:1 service, you must provide at least 72 hours' notice.

Where at least 72 hours' notice is provided, your booking may be transferred to another available date or time, and any booking fee already paid may be transferred to the rescheduled booking.

Cancellations or rescheduling requests made less than 72 hours before your scheduled booking, as well as failure to attend your booking, may result in the booking being forfeited, including any booking fee or other amounts paid.

We understand that genuine emergencies and exceptional circumstances can occur and may consider these situations at our discretion.

If Booty Factory needs to cancel or reschedule your booking, you will be offered an alternative date or time or another appropriate remedy.

Nothing in this section limits any rights or remedies you may have under Australian Consumer Law.

6. HOW TO REQUEST A RETURN, REFUND OR RESCHEDULE

To request an eligible return, report a problem with an order, update an event ticket name or reschedule an eligible private booking, please contact:

Booty Factory
hello@bootyfactory.com.au

Please include your name, order or booking information and a brief explanation of your request so we can assist you.